Welcome to Suvoran LLC’s FAQ page! Here, we’ve compiled some frequently asked questions to help you better understand our products and services. If you have any further questions, please feel free to contact us.
- How do I place an order?
You can browse our products on our website and add the items you want to your cart. Once finished, you can proceed to the checkout page to fill in your shipping information and choose a payment method to complete your order.
- How much does shipping cost?
Shipping costs vary depending on your chosen shipping method and delivery address. The specific cost will be displayed at checkout, where you can choose the shipping option that best suits your needs.
- How long does order processing take?
Once your order is confirmed, it typically takes 1-3 business days to process. Shipping time depends on your chosen shipping method and destination, and usually takes 3-7 business days.
- How do I return or exchange items?
We offer a 30-day return policy. If you wish to return or exchange an item, please visit our Refund and Return/Exchange Policy for detailed instructions and steps.
- How do I contact customer service?
You can contact customer service through the following methods:
Customer Service Email: bobby@suvoran.store
Customer Service Phone: +1 6784483282
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
- Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order is processed, it may not be possible to modify or cancel it.
- Are your products safe?
All our pet leashes and toys undergo rigorous quality testing to ensure they meet safety standards and are safe and durable for your pet.
- Do you offer international shipping?
Currently, we primarily offer domestic shipping. If you are interested in international shipping, please contact us and we will do our best to accommodate your needs.
- How can I check my order status?
You can check your order status on our order tracking page using the email address and order number you used at checkout. If you have any questions, please feel free to contact customer service.
- Do you offer discounts or promotional codes?
We frequently launch promotions and special offers; you can get the latest information and promo codes by subscribing to our emails or following our social media pages.
If you still have questions about the answers above, please feel free to contact our customer service team. Thank you for your support of Suvoran LLC; we look forward to providing you and your pet with the best service and products!